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Tutor Terms and Conditions

Only Tutors, who agree to this Terms and Conditions (hereinafter shown as “the Agreement”) may teach and use the services of BBenny study.

Welcome to BBenny study!

These Terms and Conditions outline the rules and regulations for the use of BBenny study’s Website, located at https://bbenny-study.online

By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use BBenny study if you do not agree to all of the Terms and Conditions stated on this page.

Required Qualifications for Using the Service
A Tutor must be at least 18 years of age and possess the necessary knowledge and skills to provide educational services.

Tax Obligations
Tutors are solely responsible for declaring their income and paying taxes in their country of residence.
For residents of the European Union, the Company may request tax information in accordance with the requirements of DAC7 regulations.

Personal Data
The Company processes the personal data of Tutors and Students in accordance with applicable data protection laws, including the GDPR for users located in the European Union.

Cookies
The Website uses cookies only with the user’s consent. Users may accept or decline the use of cookies and may change their cookie preferences at any time.
A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run or spread malicious programs or viruses on your computer.

1. Terms and Definitions
1.1 The following terms are used in this Agreement:
a. “Website” – the website located at https://bbenny-study.online and all its subdomains.
b. “Lesson(s)” – a general term meaning instruction, educational information, exercises, communication, advice, and recommendations provided in any form for the purpose of developing skills or acquiring knowledge.
c. “Student(s)” – any individual registered on our Website who receives or intends to receive Lessons through our Service.
d. “Tutor(s)” – any individual registered on our Website who conducts or intends to conduct Lessons through our Service.
e. “Lesson Agreement” – an agreement concluded between a Tutor and a Student defining the conditions for conducting Lessons.
f. “Lesson Price” – the price of a Lesson paid by the Student to the Tutor through BBenny Study.
g. “Tutor Matching Service” – services provided through the Website that facilitate interaction between Tutors and Students when entering into Lesson Agreements.
h. “Service” or “Our Services” – the set of services provided through the Website, including the Tutor Matching Service.
i. “Tutor Matching Fee” – the fee for the Tutor Matching Service paid by the Student to the Company.
j. “Service Price” – the total amount consisting of the Lesson Price and the Tutor Matching Fee.

1.2 Services provided through our Website include:
– hosting tutor profiles
– tutor matching services
– consultation and recommendations regarding the above services
– services related to conducting Lessons for Students
– distribution of information about campaigns, services, updates, etc. via email
– other services that the Company considers appropriate

1.3 This Agreement governs the use of the Service by Tutors.
In addition to this Agreement, the Company applies the Terms of Use, other Website policies, and notices sent to Tutors (collectively referred to as the “Terms of Use”), which form an integral part of this Agreement.

1.4 The Company may communicate information it considers relevant to Students and Tutors via email, notices on the Website, or other appropriate communication methods.

2. Use of the Service
2.1 Tutors independently evaluate the quality, accuracy, reliability, and usefulness of the information and services provided by the Company and agree to assume responsibility for their use.
2.2 BBenny Study is not the employer, agent, or representative of the Tutor. Therefore, no employment relationship exists between the Tutor and the Company.
2.3 By using the Service, Tutors agree to always prioritize the needs of Students and provide the best possible service.
2.4 The Company strives to maintain a favorable learning environment for Students.
If the Company determines that a Lesson, related communication, or the quality of teaching does not meet the standards described in clause 2.3, the Company reserves the right to cancel the Lesson payment in case of justified Student complaints or violations of these Terms.
Whenever possible, the Company will notify the Tutor and provide an opportunity to explain.
2.5 Lessons are conducted solely by Tutors and not by the Company, except in cases where the Company considers it necessary.
2.6 The Company may, but is not obligated to, monitor Lessons or communications between Tutors and Students.
2.7 The Company does not guarantee the reliability of Tutors, Students, or the information they provide through the Website.
2.8 The Company is not responsible for unlawful actions committed by Tutors or Students through the Service.
2.9 The Company is not responsible for any information, files, or goods exchanged between Tutors and Students. Tutors and Students release the Company from liability for any damages or losses resulting from such exchanges.
2.10 Tutors must not exchange files or goods unrelated to Lessons without the Company’s permission.

3. Disputes with Other Tutors
If damage arises from a conflict with another Tutor, Student, or third party, the involved parties must resolve the matter independently.
If the Company suffers losses due to such disputes, it may seek compensation from the responsible parties. Such compensation may include reasonable legal costs.

4. Tutor Registration
4.1 You may apply to conduct Lessons by completing and submitting an application form on the Website.
The application must be completed personally and contain accurate and truthful information.
4.2 The Company will notify you via email whether your application has been accepted or rejected.
4.3 The Company may refuse registration if:
– the application was submitted by a third party (unless approved by the Company)
– the application contains false, inaccurate, or incomplete information
– the Tutor’s registration was previously terminated for violation of these Terms
– the Company determines that accepting the application is inappropriate
4.4 If a Tutor changes their name, email address, country of residence, or other information after registration, they must notify the Company.

5. Suspension or Termination of Tutor Accounts
The Company may suspend access to the Service or remove a Tutor profile.
In cases of serious violations (fraud, illegal activity, security threats), this may occur without prior notice.
This may include situations where:
– the Tutor violated these Terms
– actions listed in Section 11 were committed
– the Tutor failed to attend more than three Lessons per quarter
– the Tutor’s behavior toward Students does not comply with clause 2.3
– the Tutor’s activity may negatively affect the reputation of the Service

6. Use of Password
6.1 Tutors may create their own password or use a password provided by the Company.
6.2 Tutors must not share their password with third parties.
6.3 The Company is not responsible for any misuse of passwords.
6.4 Tutors must notify the Company immediately if they suspect unauthorized use of their account.

7. Costs and Equipment
7.1. Tutors are responsible for preparation of hardware (such as computer, headset and microphone, etc.), and software, Internet connection and other things which are necessary for teaching and using the services at their own expense.
7.2. The expenses such as telephone charge, Internet connection fee, electricity fee and any other costs other than those stipulated in the previous paragraph must be paid by tutors themselves.

8. Lesson Fees
8.1. You agree to give the Company the right to collect Lesson Fees from Students, and if necessary refund Lesson Fees on your behalf.
8.2. You will indicate on your profile the Cost of your lessons (herein after referred to as “Service Costs”) within the range permitted by the Company.
8.3. Your Lesson Fee shall be equivalent to 70% (or whatever higher percentage defined as the Tutor’s “Margin Rate”) of the Service fee.
8.4. For Tutors receiving payments via Wise:
– A Tutor may request payment for the lessons conducted only if their account balance exceeds 100 USD (one hundred United States dollars). Upon receiving a payment request from the Tutor, the Company shall calculate the total amount due for the completed lessons and transfer the funds to the Tutor’s designated Wise account. The Company covers all transfer fees only for payments made between the 5th and 10th day of each month. If the Tutor submits a repeated request for payment, they shall bear the cost of the transfer commission. The Tutor shall also bear any other related expenses, including fees or interest for receiving or withdrawing funds.

For Tutors receiving payments via Alipay, SBP, or Bank Cards (Visa issued in Russia):
– A Tutor may request payment for the lessons conducted no more than once per week. Upon receiving the Tutor’s payment request, the Company shall calculate the total amount due for the completed lessons and transfer the funds to the Tutor’s designated bank card in Russian rubles.
The Tutor shall bear all other related expenses, including any bank service fees or withdrawal charges.
8.5 Payment requests must be submitted within 6 months after the Lesson date.
8.6 Payments may be withheld if:
– the Student requests a refund
– the Lesson was interrupted for more than 20% of its duration
– the Tutor violated the Terms
– payment information is incorrect
– a complaint investigation is ongoing
8.8  Lesson Fees shall be calculated and paid in US Dollars, Chinese Yuan, Euros or Russian Rubles, depending on the Tutor’s country of residence.

9. Lesson Agreement
A Lesson Agreement becomes effective when a Tutor accepts or confirms a lesson request on the Website.
Students may cancel Lessons according to the Cancellation Policy.
Tutors must follow the cancellation rules when accepting, rejecting, canceling, or rescheduling Lessons.

10. Tutor Payments and BBenny Study Commission
It’s free to register at BBenny study, and we don’t charge a fee to host your profile. Commission is only charged when a tutor starts to get bookings from students.
10.1. The commission rate depends on the total number of lesson hours a tutor has taught on the platform. The commission for the FIRST lesson with a new student is 30%. For all the subsequent lessons, the tutor is charged a percentage of the hourly rate (between 16% and 23%). Detailed information about the commission rate is follows:
– 2 – 20 lessons the rate is 23%, i.e. when you conduct from 2 (two) to 20 (twenty lessons), 23% of the cost of the lesson will be deducted from you.
– 21 – 100 lessons the rate is 20%, i.e. when you conduct from 21 (twenty-one) to 100 (one hundred lessons), 20% of the cost of the lesson will be deducted from you.
– 101 – 300 lessons the rate is 18%, i.e. when you conduct from 101 (one hundred-one) to 300 (three hundred lessons), 18% of the cost of the lesson will be deducted from you.
– 301 and more lessons the rate is 16%, i.e. when you conduct from 301 (three hundred-one) and more lessons, 16% of the cost of the lesson will be deducted from you.
Most part of the commission is invested in bringing students to the Website, as well as website improvements and security improvements.

11. Prohibited Activities
11.1. You agree to not engage in any of the following activities while offering lessons through the Site:
a. Offer services which require accredited licenses such as (but not limited to) the offering of legal or medical services without qualification.
b. Offer services or perform actions that are criminal or discriminatory in nature.
c. Offer services or perform actions that are offensive to public order and established morals.
d. Offer services or exchange information of any kind that is obscene or pornographic in nature.
e. Promote or sell items that are not related to the lessons being offered.
f. Engage in activity that infringes, or has the possibility of infringing on the rights, property or privacy of other Students, Tutors or the Company.
g. Post or send information that is not correct.
h. Delete, tamper, falsify or attempt to inappropriately change information used for our services.
i. Engage in activity or use information that violates, or has the possibility of violating copyrights, trademark rights or intellectual property rights belonging to a third party.
j. Make false accusations, discriminatory, damaging or hurtful statements against another Tutor, Student, third party or the Company.
k. Send advertisements, promotional messages, chain-mail, invitations or any other mail to other Tutors, Students, third parties or the Company which may be construed as unwarranted, unsolicited or offensive.
l. Engage in activities which purpose is to solicit individuals to join a particular religion, political organization or multi-level marketing scheme.
m. Use or disseminate computer viruses.
n. Use someone else’s identity or pretend to be another Tutor.
o. To attempt any unauthorized access to other computer systems or networks which are connected to the services.
p. To violate laws or to be offensive to public order and morals (including but not limited to prostitution, violence or savagery) in addition to the previous paragraph, or to put other tutors, students, third parties or our Company at a disadvantage.
q. To introduce or solicit usage of services that directly compete with, or potentially compete with our service to other tutors, students and other third parties using the site.
r. To encourage or promote any of the mentioned behaviors or any other behavior that our company deems inappropriate
11.2. You are not permitted to place requests to yourself. Furthermore, any person who is a relative, partner or cohabitant of yours (hereinafter referred to as a ‘close-affiliate’) is required to seek permission from the Company before taking lessons from you. If you are found to have illicitly placed requests to yourself, or to have delivered lessons to a close affiliate without prior permission from the Company, those lessons will be annulled together with any associated feedback and both your and the close-affiliate’s accounts may be subject to immediate closure. Any fees you gained from those requests will be forfeit and those that have been paid out must be refunded to the company. The Company shall use reliable, evidence-based data in determining whether or not a particular student account is yours or a close affiliate’s.
11.3. Your account may be terminated promptly and without warning if it is found that you have participated in a crime; have engaged in violent, threatening or fraudulent acts; or have promoted discrimination and/or violence at any time in the past, within or outside of BBenny study, and the information leading to those conclusions is found to be true to a reasonable degree according to the standards which we set.
11.4. Tutors shall not use any information obtained through using the services about students for any other purposes than use of the services or practice of the lesson contract concluded by our matching services. Tutors shall not provide any lessons directly to students without using the Site services.
11.5. In order to avoid misunderstandings with students or parents, tutors should follow the below mentioned standards during lessons:
a. The camera must be turned on during the lesson. Make sure your face is visible, illuminated and in the frame.
b. Tutors must wear suitable clean clothes (no overly bright/colorful/festive clothes, dressing gowns, pajamas and disheveled hair).
c. The background must be neutral and neat. If tutor’s background is very distracting, we recommend using a virtual background. Make sure that there is no loud noise, other people talking in the background, or constantly passing by you. It is not allowed to teach in public places (for example, in a cafe, library or on the street).
d. Tutors mustn’t eat or smoke during the lesson. Tutors shouldn’t drink alcohol immediately before or during the lesson. Drinking water from a mug or glass is allowed.
e. Tutors mustn’t invite other people to participate in their lessons. Tutors mustn’t ask students about other lessons or tutors, as this may confuse them.

12. Tutor Obligations
Tutors agree to:
– provide accurate and updated information
– deliver reliable and professional lessons
– comply with cancellation rules
– declare and pay applicable taxes

13. Confidential Information
Tutors must not disclose confidential information about Students, Tutors, or the Company obtained through the Service.
Such information may only be used to fulfill Lesson Agreements.

14. Limitation of Liability
The Company is not responsible for:
– actions of Tutors or Students
– indirect damages
– loss of profits
This limitation does not apply in cases of intentional misconduct or gross negligence.

15. Language
These Terms may be published in multiple languages.
In case of disputes, the version applicable to the Tutor’s country of residence or agreed by the parties shall prevail.

16. Dispute Resolution
Any disputes arising from these Terms shall be resolved through consultations between the parties.
The Company may update these Terms at any time.
The updated version becomes effective upon publication on the Website.

Правила поведения для репетиторов

Во избежание недопонимания с учениками или родителями мы создали базовый перечень правил поведения, которые мы хотели бы, чтобы все наши репетиторы принимали во внимание во время занятий:

  1. Камера: должна быть включена во время занятия. Убедитесь, что ваше лицо видно, освещено и находится в кадре. Запрещено делать запись занятия без разрешения репетитора или ученика.
  2. Одежда и внешний вид: Пожалуйста, одевайте подходящую одежду (никакой слишком яркой/ пестрой/ праздничной одежды, халатов, пижам и растрепанных волос, а также голого торса).
  3. Условия проведения занятия: ваш фон должен быть нейтральным и аккуратным. Если ваш фон очень отвлекает, мы рекомендуем использовать виртуальный фон. Пожалуйста, убедитесь, что нет громкого шума, других людей, говорящих на заднем плане, либо постоянно проходящих мимо вас. Не разрешается преподавать, находясь в общественных местах (например, в кафе, библиотеке, транспорте или на улице).
  4. Еда и напитки: Не ешьте во время занятия.  Не курите во время занятия. Не употребляйте алкоголь непосредственно перед или во время занятия. Допустимо пить воду из кружки или стакана.
  5. Посторонние на занятии: Не приглашайте других людей для участия в ваших занятиях. Не спрашивайте учеников о других занятиях или репетиторах, так как это может смутить их.
  6. Запрещены занятия со студентами за пределами платформы BBenny study.
  7. Репетиторы не могут обмениваться с учениками какими-либо личными данными, например, номером телефона, WhatsApp и т.д.

Мы в BBenny study хотим, чтобы ученики и репетиторы самых разных национальностей, пола, способностей и ограниченных возможностей чувствовали себя комфортно во время занятий. 

Политика отмены занятий ВBenny study

  • До подтверждения запроса репетитором ученик в праве отменить занятие в любое время без взимания платы.
  • Более чем за 3 часа до начала занятия. Отмена возможна в любое время.
  • Менее чем за 3 часа до начала занятия. Репетитор в праве взимать плату за отмену.
  • В случае неявки ученика репетитор может взимать плату. 

Неявка ученика (No-Show):
Если ученик не присоединился к занятию в согласованное время – не волнуйтесь!
Прежде всего, отправьте ученику вежливое напоминание через раздел «Мои сообщения».
Если ученик по-прежнему не реагирует на ваши попытки связаться через «Мои сообщения», направьте уведомление в Службу поддержки BBenny study и подождите 15 минут.
Если ученик так и не появился, зафиксируйте факт неявки (No-Show), сообщив в Службу поддержки BBenny study ID занятия, имя ученика и дату. После этого вы можете завершить занятие.

ПРИМЕЧАНИЕ: Данные правила являются общими для репетиторов. Однако некоторые репетиторы могут взимать плату за отмену, если ученик отменяет занятие менее чем за 3 часа до его начала или в случае неявки.
Репетиторы готовятся к занятиям заранее, поэтому они имеют право получать оплату за пропущенные занятия, если ученики пропускают их без предварительного уведомления.

Неявка репетитора – это любой случай, когда вы не можете начать занятие вовремя без предварительного уведомления, и в результате занятие отменяется учеником, либо сотрудниками BBenny study. Если вы не явились на занятие, вы должны принять все меры, чтобы исправить ситуацию (связаться со учениками, предоставить скидку и т.д.). Три (3) Неявки может привести к удалению вашего профиля репетитора.

Благодарим за понимание и желаем успехов в работе!

Dos and Don'ts for tutors

In order to avoid misunderstandings with students or parents, we have created a basic list of things and behaviors that we would like all our tutors to take into account during lessons:

  1. Camera: The camera must be turned on during the lesson. Make sure your face is visible, illuminated and in the frame. It is forbidden to record a lesson without the permission of the teacher or student.
  2. Clothing and appearance: Please wear suitable clean clothes (no overly bright/colorful/festive clothes, dressing gowns, pajamas,  disheveled hair and naked torso).
  3. Lesson conditions: Your background should be neutral and neat. If your background is very distracting, we recommend using a virtual background. Please also make sure that there is no loud noise, other people talking in the background, or constantly passing by you. It is not allowed to teach in public places (for example, in a cafe, library, transport or on the street).
  4. Food and drinks: Do not eat during the lesson. Do not smoke during the lesson. Do not drink alcohol immediately before or during the lesson. Drinking water from a mug or glass is allowed.
  5. Outsiders in class: Do not invite other people to participate in your lessons. Do not ask students about other lessons or tutors, as this may confuse them.
  6. It is forbidden to have lessons with students outside BBenny study.
  7. Tutors cannot share any personal data with students, such as phone number, whatsapp, etc.

At BBenny English, we want students and tutors of a wide variety of nationalities, genders, abilities and disabilities to feel comfortable during lessons.

Thank you for your understanding!

BBenny study Lesson cancellation policy:

  • Before request is confirmed cancellation possible at any time without charge.
  • More than 3 hours before lesson start time. Cancellation is possible at any time.
  • Less than 3 hours before lesson start time. The tutor may take a cancellation fee.
  • No-Show. The tutor may take a cancellation fee.

Student No-Show: If your student doesn’t join the lesson at the confirmed lesson time – don’t panic! First of all, send a kind reminder to your student using My Messages. If your student still isn’t reacting to your efforts to reach them via My Messages, sent a message to BBenny study Support staff and wait for 15 minutes. If the student isn’t showing up, report No-Show to BBenny study support staff (specify Lesson ID, Student’s name and date). Then quit the lesson.

NOTE: This is the general Lesson cancellation policy, however, some tutors may choose to apply a cancellation fee if a student cancels a lesson less than 3 hours before lesson start time or in case of No-show.

A Tutor No-show is defined as any incidence where you fail to start the lesson on time without prior notice, and the lesson is consequently cancelled by the student or BBenny study staff. If a No-Show has happened you should take every measure to make amends for the incident (contacting the students, issuing discount etc).
3 No-Shows may lead to the termination of your tutor profile.

Thank you for your understanding & Enjoy your lessons!

Normas de Conducta para Alumnos

Con el fin de evitar malentendidos con los tutores, hemos elaborado una lista básica de comportamientos y aspectos que todos los alumnos deben tener en cuenta durante las lecciones:

  1. Cámara: La cámara debe permanecer encendida durante toda la leccione. Asegúrese de que su rostro sea claramente visible, esté bien iluminado y centrado en el encuadre. Está Prohibido grabar una lección sin el permiso del tutor.
  2. Vestimenta y presentación personal: Por favor, use ropa adecuada y limpia. No se permite el uso de ropa excesivamente brillante, colorida, festiva, ni batas, pijamas o el torso desnudo.
  3. Condiciones del entorno de la leccione:
    El fondo debe ser neutro y ordenado. Si su fondo resulta muy distractivo, se recomienda el uso de un fondo virtual. Asimismo, asegúrese de que no haya ruidos fuertes, personas hablando o pasando constantemente por detrás. No está permitido asistir a lecciones desde lugares públicos (por ejemplo: cafés, gimnasios, bibliotecas, medios de transporte o la vía pública, entre otros).
  4. Consumo de alimentos y bebidas:
    No está permitido comer ni fumar durante la leccione. Está prohibido consumir bebidas alcohólicas inmediatamente antes o durante la clase. Se permite beber agua de un vaso o taza.
  5. Presencia de terceros en lecciones:
    No invite a otras personas a participar en sus clases. No formule preguntas al tutor sobre otras clases o alumnos, ya que esto puede generar confusión o incomodidad.

En BBenny study, promovemos un entorno donde alumnos y tutores de distintas nacionalidades, géneros, capacidades y discapacidades puedan sentirse cómodos durante las sesiones educativas.

Política de Cancelación de lecciones en BBenny study:

  • Antes de la confirmación por parte del tutor:
    El alumno tiene derecho a cancelar la clase en cualquier momento y sin coste alguno, siempre que la solicitud de clase no haya sido confirmada por el tutor.

  • Cancelación con más de 3 horas de antelación:
    El alumno podrá cancelar la clase en cualquier momento, sin penalización, si la cancelación se realiza con más de tres (3) horas de antelación respecto al horario programado.

  • Cancelación con menos de 3 horas de antelación:
    Si el alumno cancela la clase con menos de tres (3) horas de antelación, el tutor tendrá derecho a cobrar una tarifa por cancelación, a su entera discreción.

  • Ausencia del alumno (No-show):
    En caso de que el alumno no se presente a la clase sin previo aviso, el tutor podrá cobrar la tarifa completa correspondiente a dicha clase.

Nota: Estas normas constituyen la política general de BBenny study respecto a las cancelaciones. Sin embargo, cada tutor puede aplicar su propia política individual en lo relativo a cancelaciones con poca antelación o ausencias no justificadas.
Los tutores dedican tiempo a la preparación previa de sus clases, por lo tanto, tienen derecho a ser compensados por las clases perdidas si el alumno no avisa con la debida antelación.

Agradecemos su comprensión y le deseamos mucho éxito en sus estudios.

课堂行为守则

为了避免与老师之间的误解,我们制定了一份基本的行为规范清单,希望所有的学生在上课期间能够遵守:

  1. 网络摄像头:请确认您的脸部清晰可见,明亮且完整显示于画面中。未经老师允许,禁止录制课程。
  2. 服装:请穿着乾淨且适当的服饰(请勿穿着睡衣或蓬头乱髮)。
  3. 授课环境:背景应乾淨整洁。若背景较为杂乱且容易令人分心,建议尝试使用虚拟背景效果功能。亦请务必确认周遭无噪音,无其他人于周围交谈,身后不会有其他人频繁走动。不允许在公共场所(例如,在咖啡馆,健身房,图书馆或街上等, 上课。)
  4. 食物及饮料:课程中请勿吃东西。于课前或课程中请勿饮用含酒精饮料。喝水是没有问题的。
  5. 课堂外人:不要邀请其他人参加你的课程。 不要向老师询问其他课程或学生,因为这可能会让他们感到困惑。

在BBenny study,我们希望不同国籍、性别、能力和残疾的学生和老师在上课时感到舒适。

BBenny study 课程取消规则

  • 在老师确认要求之前,您可以随时取消课程,无需付费。
  • 上课前3小时以上。 您可以随时免费取消课程。
  • 上课前少于3小时。 您的老师可能会收取取消费用(您应该与您的老师讨论)。
  • 没出现 您的老师可能会收取取消费用(您应该与您的老师讨论)。

注意:这是一般的课程取消政策,但是,如果学生在课程开始时间前不到3小时取消课程或在没有出现的情况下取消课程,一些教师可能会选择收取取消费.

感谢您的理解,祝您学习成功!

Правила поведения для учеников

Во избежание недопонимания с репетиторами мы создали базовый перечень правил поведения, которые мы хотели бы, чтобы все наши ученики принимали во внимание во время занятий:

  1. Камера: должна быть включена во время занятия. Убедитесь, что ваше лицо видно, освещено и находится в кадре. Запрещается записывать занятие без разрешения репетитора.
  2. Одежда и внешний вид: Пожалуйста, одевайте подходящую одежду (не одевайте  слишком яркую/ пеструю/ праздничную одежду, халаты, пижаму и, пожалуйста, без голого торса).
  3. Условия проведения занятия: ваш фон должен быть нейтральным и аккуратным. Если ваш фон очень отвлекает, мы рекомендуем использовать виртуальный фон. Пожалуйста, убедитесь, что нет громкого шума, других людей, говорящих на заднем плане, либо постоянно проходящих мимо вас. Не разрешается посещать занятия, находясь в общественных местах (например, в кафе, библиотеке, транспорте или на улице).
  4. Еда и напитки: Не ешьте во время занятия.  Не курите во время занятия. Не употребляйте алкоголь непосредственно перед или во время занятия. Допустимо пить воду из кружки или стакана.
  5. Посторонние на занятии: Не приглашайте других людей для участия в ваших занятиях. Не спрашивайте репетиторов о других занятиях или учениках, так как это может смутить их.

Мы в BBenny study хотим, чтобы ученики самых разных национальностей, пола, способностей и ограниченных возможностей чувствовали себя комфортно во время занятий. 

Политика отмены занятий ВBenny study

  • До подтверждения запроса репетитором ученик в праве отменить занятие в любое время без взимания платы.
  • Более чем за 3 часа до начала занятия. Отмена возможна в любое время.
  • Менее чем за 3 часа до начала занятия. Репетитор в праве взимать плату за отмену.
  • В случае неявки ученика репетитор может взимать плату. 

ПРИМЕЧАНИЕ: Данные правила являются общими для учеников и репетиторов. Однако некоторые репетиторы могут взимать плату за отмену, если ученик отменяет занятие менее чем за 3 часа до его начала или в случае неявки.
Репетиторы готовятся к занятиям заранее, поэтому они имеют право получать оплату за пропущенные занятия, если ученики пропускают их без предварительного уведомления.

Благодарим за понимание и желаем успехов в обучении!

Dos and Don'ts for students

In order to avoid misunderstandings with tutors, we have created a basic list of things and behaviors that we would like all our students to take into account during lessons:

  1. Camera: The camera must be turned on during the lesson. Make sure your face is visible, illuminated and in the frame. It is forbidden to record a lesson without the tutor‘s permission.
  2. Clothing and appearance: Please wear suitable clean clothes (no overly bright/ colorful/ festive clothes, dressing gowns, pajamas and naked torso).
  3. Lesson conditions: Your background should be neutral and neat. If your background is very distracting, we recommend using a virtual background. Please also make sure that there is no loud noise, other people talking in the background, or constantly passing by you. It is not allowed to attend lessons in public places (for example, in a cafe, gym, library, transport or on the street, etc.).
  4. Food and drinks: Do not eat during the lesson. Do not smoke during the lesson. Do not drink alcohol immediately before or during the lesson. Drinking water from a mug or glass is allowed.
  5. Outsiders in class: Do not invite other people to participate in your lessons. Do not ask tutors about other lessons or students, as this may confuse them.

At BBenny study, we want students and tutors of a wide variety of nationalities, genders, abilities and disabilities to feel comfortable during lessons.

BBenny study Lesson cancellation policy:

  • Before request is confirmed cancellation possible at any time without charge.
  • More than 3 hours before lesson start time. Cancellation is possible at any time.
  • Less than 3 hours before lesson start time. The tutor may take a cancellation fee.
  • No-Show. The tutor may take a cancellation fee.

NOTE: This is the general Lesson cancellation policy, however, some tutors may choose to apply a cancellation fee if a student cancels a lesson less than 3 hours before lesson start time or in case of No-show.

Tutors prepare for their lessons in advance; therefore, they are entitled to receive payment for missed lessons if students fail to attend without prior notice.

Thank you for your understanding!